RETURN POLICY:

APPAREL:

Please allow 3–7 days for processing and productions before shipping. Shipping times vary by location.

Please reach out to us atsupport@tapstitch.com within 7 days of receiving your order.

Include in the email:

Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product.

For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

We aim to process all requests within 7 working days.
If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
We will not accept unconfirmed returns.

All returned items should be unused, unworn, and unwashed.
Tapstitch does not accept worn, stained, damaged, or altered items.
We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

If your refund request is confirmed, Tapstich will return the money to the account used to pay for the order in the currency it was initially bought in.

Orders can only be canceled and fully refunded while they are in the "In Review" status.
Should you wish to cancel your order, please get in touch with customer service team atsupport@tapstitch.com.

We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for).
If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*